AI-powered customer operations

Turn every customer conversation into the next action.

Run Instagram, WhatsApp, Facebook, Gmail and web chat from one inbox. AdaptiveReply understands intent and starts the order, appointment, CRM deal or team handoff in the same flow.

Get startedSee a live demo
Download on the App StoreGet it on Google Play
No-code setupOfficial API connectionsWeb, iOS and Android
Official Meta Technology Partner
New messageIs this product in stock?
Intent understoodHigh purchase intent
Action createdSales opportunity opened
Team readyPrioritized in CRM
Dashboard
Overview of your social media management
Needs your attention
8Unreplied messages
Open conversations awaiting a reply
3Open cases
Awaiting human review
3Pending appointments
Awaiting confirmation today
Connected Accounts
11
Total Customers
4.218
Total Messages
12.840
Emails
342
Orders
1.206
Email Summary
52
Threads
8
Unread
14
Today
View Inbox →
Today's Appointments
14
Pending3
Confirmed8
Completed3
Order Summary
27
Pending6
Confirmed11
Preparing10
Recent Activity
  • New message from Ayşe K. via Instagram2 min ago
  • Reply to Mehmet O. via WhatsApp7 min ago
  • New message from L. Marwick via Gmail14 min ago
Fragmented operations

Customers live one journey. Your team sees a dozen tools.

Messages on a phone, email on a laptop, orders in the store panel and appointments in another calendar. The customer is one person, but the context disappears at every handoff.
Those gaps slow replies and hide opportunities.

Your data doesn't talk

The person asking "where's my order?" on WhatsApp is the one who placed it on Shopify. Your tools have no idea.

Bookings without reminders

Calendar in one place, confirmation in chat, reminder somewhere else. You pay for the no-shows.

Posts here, comments there

Schedule a post in one tool, chase the comments in another. Hours wasted every month.

Follow-ups that never close

Returns, exchanges, custom orders... Requests nobody owns get buried in the conversation, and satisfaction goes with them.

Built around the customer, not the channel.

Messages, comments, orders, appointments and deals come together on one customer record. Your team gets the context; the assistant starts the right action.

Every channel in a single inbox
InstagramWhatsAppFacebookGmailShopifyikasTicimaxWooCommerceWeb

Every channel in one place

Instagram, WhatsApp, Facebook, Gmail, web chat — all with full history in one inbox.

Operations inside the conversation

See Shopify, ikas, Ticimax and WooCommerce orders, then create an appointment or CRM deal without leaving the chat.

AI answers directly

Your assistant knows your catalog, your hours and your rules, and answers in the customer's own language. Anything that needs a decision is handed to your team.

How it works

Set it up, test it, put it live. The rest runs in one flow.

From the first "hello" to the delivered order, the whole journey happens on one screen: connect your channels, build your assistant with the wizard, test it before it goes live.

AK
Ayşe Kaya
Instagram · Active
Merhaba, dün gönderdiğiniz siparişim nerede? 📦
Takip numarasını alabilir miyim?
Merhaba Ayşe Hanım, #4218 numaralı siparişiniz dün kargoya verildi — bugün size ulaşır. Kargo takip: PTT 1Z998…
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Modules

The tools teams keep stitching together — already stitched.

Every module talks to the others. The chat knows the order. The order knows the appointment. The assistant knows it all.

01

Understand the conversation

Unify every channel, shape the assistant around your business and test it before launch.

Unified inbox

Instagram DMs and comments, WhatsApp, Facebook, Gmail and web chat in one place — with the customer's whole history on one card.

Assistant built by wizard

Answer a few questions about your business and get an assistant with a personality, guidelines and action rules already written.

Test before you go live

An AI plays the customer, talks to your assistant and scores every scenario. Say what a reply should have been and the assistant is corrected.

02

Turn context into action

Put product, order and calendar data to work inside the conversation.

Catalog & knowledge

Products and services, pasted text, uploaded files. Your assistant answers from what you gave it — and nothing else.

Commerce & orders

Shopify, ikas, Ticimax and WooCommerce in live sync. Order status, shipping and returns get handled inside the chat.

Appointments

Branch working hours and automatic reminders. A booking made in a DM lands on the calendar and the customer profile.

03

Run the customer journey

Move deals, requests and site visitors forward on one customer record.

CRM & cases

Kanban pipeline plus case records. Every deal and every request keeps an owner and stays tied to the conversation it came from.

Web chat widget

One line of code on your site. Same assistant, same inbox. No engineer needed.

Your website

A site on your own address carrying your portfolio and booking form. Four design templates, published in one click.

04

Publish and learn

Manage content and ad conversations, then see what actually drives results.

Post scheduling

Plan your Instagram and Facebook posts, and let the assistant answer the comments underneath them.

Conversations from ads

Messages from your Meta ads are split per ad. Give each ad its own instructions, discount code — or turn the bot off for lead ads.

Analytics

Reply time, automation rate and customer growth — plus visitor behaviour and listing interest on your site.

Use cases

From hotels to clinics, boutiques to restaurants — for anyone who talks to customers.

01
Hotel & health tourism

Bookings, transfers, room service — same chat.

Guests message on WhatsApp; you book them from an approved calendar. A multilingual AI bot handles pricing, availability and process questions — including health tourism pre-screening — 24/7.

Message → pre-screen → booking
02
Beauty & clinics

Booking, reminder, follow-up — one assistant.

Beauty centers, hair salons, dental clinics, polyclinics. Customers message on Instagram, see free slots, book, and get a WhatsApp reminder. Follow-up visits stay on auto-track.

DM → open slot → reminder
03
E-commerce & boutique

Turn a comment into an order — without leaving chat.

Attach products to a post; the bot answers from your catalog. Take orders inside the conversation. Shopify, ikas, Ticimax and WooCommerce auto-sync.

Comment → product → order
04
Retail & restaurants

In-store and online — same page.

Multi-branch support, inbound messages, takeaway orders, reservations — one team, one screen. Whether the customer walks in or messages, it lands on the same profile.

Request → right branch → team
Security

Built for teams that care about customer trust.

AdaptiveReply is an official Meta Technology Partner. Meta connections use approved Graph APIs, without scraping or asking teams to share account passwords.

Built on official APIsMeta channels connect through the official Graph API — without scraping or sharing account passwords.
Full conversation historyWho replied to which message and when, and who took ownership of which request, is all on the record.
Fine-grained team accessAgent, manager and auditor roles. Everyone sees only what their work needs.
Customer data controlsCustomer records are protected by access controls and used within your workspace context to deliver the product experience.
Official Meta Technology Partner
Approved partner · Direct Graph API connection · No password sharing
Connection securityHTTPS/TLS connections · bcrypt password hashing
Data rightsAccess, correction and deletion request workflows
ConsentKVKK notices · configurable consent records
AccessRole-based permissions · Team and branch level access
Deletion requestsDeletion or anonymisation process within 30 days
Activity historyCase ownership and KVKK change records
Pricing

Simple plans. Real value. No surprises.

Every plan includes every feature. You pay to scale by your business size and customer volume — not to unlock features.

starter

For small teams getting started.

₺1,999.99/mo
  • 500 customers per month
  • All channels: Instagram, WhatsApp, Facebook, web widget, Gmail
  • Commerce integrations (Shopify, WooCommerce, Ticimax, ikas)
  • CRM, cases, orders and appointments
  • Setup wizard and automated assistant testing
  • Unlimited messages, assistants and knowledge sources
Most Popular

scale

For growing teams running multiple channels.

₺2,999.99/mo
  • 1,500 customers per month
  • Everything in Starter
  • Setup support
  • Live support

advanced

For high-volume teams that need automation and analytics.

₺3,999.99/mo
  • 5,000 customers per month
  • Everything in Scale
  • Custom automation templates
  • Priority live support

Enterprise

For large teams that need to scale without limits.

Custom
Contact us
  • Unlimited customers, messages, orders & appointments
  • Everything in Advanced
  • Multi-branch / multi-location operations management
  • Custom integrations & plugin development for your business
  • Fully tailored setup & onboarding
  • Dedicated account manager
  • Priority 24/7 support with SLA
  • Advanced security & compliance support (KVKK/GDPR)
FAQ

Frequently asked questions

It is much more. Beyond messaging, it is where you run commerce orders, schedule social posts, build and test your AI assistant, manage an appointment calendar and publish your website.
Channels: Instagram, WhatsApp, Facebook, Gmail and our embeddable web chat widget. Stores: Shopify, WooCommerce, ikas, Ticimax. Orders, products and customers sync both ways.
No. We're an official Meta Technology Partner and only use approved Graph APIs. No scraping, and no third-party automation that could get your accounts restricted.
No. The setup wizard learns about your business in a few questions and builds the assistant for you; you then edit its personality, guidelines and action rules from the panel. There are no nodes to wire up.
No. The appointment module is built for service businesses — salons, clinics, beauty studios, consultancies and health-tourism agencies. Real-estate offices can also run a portfolio website and listing management.
You test before going live: an AI plays the customer, talks to your assistant and scores every scenario. Tell it what the reply should have been and the assistant is corrected. In production, anything needing a decision is handed to your team.
Connections use HTTPS/TLS, passwords are hashed with bcrypt and team access is role-based. You can submit access, correction and deletion requests under applicable privacy laws from the product or through our support team.
When you're ready

Bring everything about your customer to one panel.

Create your account, connect your first channel in 5 minutes. Store, calendar and CRM follow naturally.

Get started Request a demo